FAQ

• iPhone: iPhone XS, XS Max, XR and every later model support eSIM. The iPhone must not be locked to a network provider. Most iPhones sold in mainland China don't support eSIM.
• Android: Many recent Samsung Galaxy, Google Pixel and other Android phones support eSIM, depending on the exact model and the country it was sold in.
• Not sure? See the list of supported devices, or dial *#06#: if your phone shows an EID, it supports eSIM.

• Add a local data plan when traveling internationally.
• Use eSIM for data while keeping your primary SIM for voice and SMS.

• Buy an eSIM data plan on our website or in our Telegram bot.
• Open My eSIMs: the QR code and activation code appear there once the eSIM is issued. Website orders also get them by email, Telegram orders in a message from the bot.
• Follow the steps in our installation and activation guides.

4G/LTE service is available in most countries, in some countries 5G is also available.

Only data service is available.

Yes. A phone can store several eSIM profiles, so you can keep your own line and add a travel eSIM. How many can be active at once depends on the phone: supported iPhone models can use two active eSIMs, and Pixel 7 and later can use two eSIM profiles at the same time where the carrier allows it; other phones may allow only one active eSIM. Label your eSIMs so you can tell them apart.

On iOS, APNs are preconfigured except for Japan (set APN to be “vmobile.jp”). For Android issues, contact customer service for support.

Dual SIM offers separate voice/SMS and data plans. Follow specific iPhone steps to configure eSIM for cellular data only.

Yes. Turn Data Roaming on for the travel eSIM: abroad, that is how it connects to local networks, and it costs nothing beyond your plan. To avoid roaming charges from your home carrier, keep data roaming off for your own SIM.

Use your phone's delete eSIM function in settings.

Once payment is confirmed, the QR code and activation code appear in My eSIMs on our website or in the Mini App, usually within a few minutes. Website orders are also sent to the email address on your account (check the spam folder if it is not there); Telegram orders are also sent as a message from our bot.

Validity starts from your eSIM's first connection, as described in the package information.

Data plans will only begin counting usage once customers make their first connection to the local network.

Check "My eSIMs" tab in our mini app or telegram bot.

Top Up is available in My eSIMs tab.

In My eSIMs tab, you can use the Cancel feature to refund an unused (not installed) eSIM order.

Here are the eSIM status and their definitions:

• Provisioning - Newly purchased eSIM being created by the server.
• New - Newly created eSIM, ready for installation.
• Onboard - Newly installed eSIM, waiting for first use, no data use.
• In Use - Installed eSIM serving data from a data plan.
• Depleted - Installed eSIM having consumed available data.
• Canceled - Newly purchased eSIM, refunded and returned to inventory.
• Deleted - eSIM uninstalled from user device or revoked/invalid eSIM.
• Suspended - Installed eSIM currently disabled.

No, an eSIM can only be used on one device at a time. If you want to use eSIM services on another device, you will need to transfer the eSIM.

Open My eSIMs: the QR code and activation code stay there until the eSIM is installed. They are also in the email we sent (website orders) or the bot message (Telegram orders). If you still cannot find them, contact support.

Yes, your physical SIM will still work. Turn off data roaming for it and enable "WiFi calling."

eSIM is compatible with a wide range of devices that support eSIM technology. For a detailed list, see our supported devices.

Your eSIM won't be available to transfer if you have already activated. You could still enjoy eSIM if you haven't activated it before changing the device.

You can transfer your not activated eSIM to another device.

To transfer:

• Remove the eSIM from the current device (uninstall or delete from settings).
• Use the same QR code or activation method on the new device.
• Follow the on-screen instructions to complete the setup on the new device.

DO NOT delete your eSIM when you haven't used up your data.

• Try to reinstall from the original QR code.
• If you accidentally delete your eSIM after your activation, you may have to purchase a new eSIM.